Refund policy

Return and Refund Policy

Eligibility and Conditions

Return Window: 30 days from the date of purchase

Product Condition:

• Unopened
• Original packaging intact
• Unused

Required Documentation:

• Original receipt or proof of purchase

How to Initiate a Return

Contact support at support@hydratebuddy.co.uk. If your return is accepted, we'll provide detailed instructions for return shipping.

 

Shipping Costs

UK Customers are responsible for return shipping costs.

Exceptions: Damaged, faulty, or incorrect items.

 

Product Inspection and Damages

Customer Responsibilities:

• Inspect order upon receipt
• Report defects, damage, or incorrect items immediately

Our Commitment:

• Evaluate and resolve issues promptly
• Aim to make the situation right

 

Exchanges

The fastest way to ensure you get what you want is to:

1. Return the original item
2. Make a separate purchase for the desired item

Refund Process

Notification: We'll notify you once your return is received and inspected.

Approval: We'll confirm if your return is approved.

Refund Timeline: Refunded to original payment method within 10 business days of approval.

Exclusions

We cannot accept returns for:

• Opened or used products
• Products without original packaging
• Returns outside the 30-day window