Subscription Management:
Customers can manage their subscription through the online customer portal at any time
Cancellation Policy:
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Eligibility: Cancellation anytime
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How to Cancel: Log into your customer portal and select cancellation
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Effect: No further automatic payments or product deliveries
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No Cancellation Fees: Free to cancel at any time
Subscription Modifications:
Customers can modify their subscription after their initial order
Frequency Changes:
- Switch between 2-weekly, 4-weekly, or 6-weekly delivery schedules
- Changes can be made at any time
Flavour Changes:
- Update flavour selection for next delivery
- Choose from: Lemon & Lime, Coconut, Tropical Breeze, Sour Cherry
Pause or Skip Orders:
- Pause subscription temporarily
- Skip individual deliveries
Modification Deadline
- Changes must be made at least 3 days before next scheduled delivery
- Modifications made after this deadline will apply to the following order
Billing Schedule
- Subscriptions billed according to selected frequency:
- 2-weekly: Every 2 weeks
- 4-weekly: Every 4 weeks
- 6-weekly: Every 6 weeks
- Billing occurs on scheduled delivery date
How to Manage Your Subscription
- Log into your customer portal
- Select subscription management
- Make desired changes (cancel, pause, skip, modify)
- Confirm changes
Customer Support
For assistance with subscription management, contact support@hydratebuddy.co.uk
