Terms of service

1. Introduction

Welcome to Hydrate Buddy. These Terms of Service govern your use of our website and purchase of our products. By accessing our site or making a purchase, you agree to these terms.

2. Eligibility

  • Products are not intended for individuals under 18 years of age
  • Purchasing our products confirms you are 18 or older

3. Ordering Process

  • Online sales available in the UK and internationally
  • No account creation required for purchase
  • International customers responsible for delivery fees

4. Pricing and Payment

  • One-time purchase price: £39.99
  • Subscription price: £29.99
  • Prices include VAT
  • Payment methods accepted as displayed at checkout

5. Subscription Terms

  • Customers can pause, skip, or cancel anytime
  • Subscription management via personal account
  • Available frequencies: 2-week, 4-week, 6-week

6. Product Information

  • Dietary supplement for adults
  • Not intended to diagnose, treat, cure, or prevent disease
  • Follow recommended usage instructions
  • Store in cool, dry place

7. Shipping and Delivery

  • UK and international shipping available
  • International customers pay delivery fees
  • Delivery times and costs displayed at checkout

8. User Responsibilities

  • Provide accurate delivery information
  • Comply with product usage guidelines
  • Protect account credentials

9. Limitation of Liability

  • Our liability limited to product purchase price
  • Not responsible for improper product use
  • Does not affect statutory consumer rights

10. Governing Law

  • Terms governed by English law
  • Disputes subject to English court jurisdiction

11. Contact Information

Hydrate Buddy Ltd
167-169 Great Portland Street, London, England, W1W 7LT
Email: admin@hydratebuddy.co.uk

12. Mobile Terms of Service 

*Last updated: Dec. 30, 2025

The Hydrate Buddy mobile message service (the "Service") is operated by Hydrate Buddy (“Hydrate Buddy”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Hydrate Buddy’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Hydrate Buddy through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Hydrate Buddy. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to BUDDY or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Hydrate Buddy mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to BUDDY or email admin@hydratebuddy.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy_Policy